Parts doesn't return to invoice in Repco - Error on screen

If you order parts through the Repco integration and they do not come back onto the invoice, or you see an error on screen, this article explains the usual causes and how to fix them.

Issue: You have pressed "Return Parts" in Repco, and you get a white screen with the following error, or something similar: {"message":"undefined method `downcase' for nil:NilClass","type":"R","field_errors":""} Resolution: You need to have both a MAKE and a MODEL on your vehicles in Workshop Software before you enter Navigator Pro.

Good to Know#

• Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
• If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.

Frequently Asked Questions#

Will this change affect existing invoices that already include this product?#

No. Existing invoices and job cards retain the product details as they were at the time the invoice was created. This change only applies when the product is used on future invoices.

Related Articles#

• Order and purchase parts through Repco
• Xero Sync Error Message - Invoice not of valid status for creation
• Unable To SAVE/PROCESS/VOID Invoice

Also Explore#

• Blog: Stuck? Here's the Easiest Way to Get Help Inside Workshop Software
• Getting Started: Navigating Workshop Software
• Workshop University: From Whiteboard to Digital - Modernising Your Job Management