Skip to content 
If Xero returns an error saying the customer has been archived, the customer needs to be restored in Xero before transactions will sync. This article shows you how to unarchive the contact in Xero.
Unarchiving a customer in Xero
If you get Error message customer has been archived
You will need to unarchive the customer in xero
To do this > Log into Xero > Go to Contacts
Select Customers
Select Archived
This will bring up a list of contacts that have been Archived
Double click on the customer's name you wish to Unarchive.
This will then bring you to the customers profile
Press Restore
A pop up window will then appear asking if you are sure you want to restore > Press Restore
Your Contact will now restored and unarchived
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
- Keeping customer records up to date ensures accurate invoicing and reliable communication via SMS or email.
Frequently Asked Questions
Will this change affect existing invoices for this customer?
Changes to customer details (such as name, address, or contact information) apply to future invoices. Existing completed invoices retain the details that were on the invoice at the time it was created.
Related Articles
- Xero Sync Error Message - Invalid status for modification
- How to re-authorise Xero
- How to integrate Workshop Software and Xero
