To process a refund via the Stripe integration, you’ll need to process the refund in Workshop Software, and update the details in Stripe to send the funds back to your client.
Follow these simple steps:
1. Process a refund in Workshop Software.
- If the Customer is a cash type customer, follow these steps: Refund a Cash Customer
- If the Customer is an account type customer, follow these steps: Refund an account Customer
2. Login to your Stripe dashboard and follow the “From the Dashboard” steps in this guide: https://support.stripe.com/questions/refund-a-customer