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The MYOB error 'Maximum Allowed Characters for Name' occurs because MYOB limits name fields to 20 characters. This article shows you how to fix the customer profile and re-sync.
The reason for this error is that MYOB has a 20 character limit in the name fields.
Please check the customer profile in Workshop Software and ensure all name fields have 20 characters or less.
Update the customer profile, don't forget to save the changes you have made.
Then do a manual sync to force and update between Workshop Software and MYOB this will push the updated customer profile over to MYOB and an associated invoices/payments that have not synced across.
Good to Know
- Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
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