How to manage your customers who pay you via Capricorn

CustomersUpdated 20 Sep 20263 min read

If some of your customers pay you through Capricorn, Workshop Software can handle those invoices and payments through the Capricorn integration. This article explains how to set the integration up and manage Capricorn customers day to day.

Please note that this feature is only available to customers on our Gold and Platinum packages.

1. Activate your integration by going into Integrations - Automotive Integrations - Capricorn:

 

Integrations menu with Integrations, Automotive and Capricorn highlighted in the left hand list

2. Activate your Capricorn integration by pressing 'Activate CAPRICORN':

Workshop Software screen showing activate your capricorn integration by pressing ' activate capricorn '

3. Enter your Capricorn supplier number and press 'Save':

Capricorn Export To Caplink Settings with the supplier number field and the Save button highlighted

Your integration is now activated, when a customer is choosing to pay you through their Capricorn account please go through the following steps:

Steps to set up a Capricorn payment method

4. Go into the customer's profile, enter their Capricorn Number in the Capricorn Member Number field:

Customer details form with the Capricorn Member Number field highlighted in yellow

5. Next add Capricorn as a payment type by going into Settings - Company Lists:

Workshop Software screen showing next add capricorn as a payment type by going into settings - company lists

6. Scroll down towards the bottom of the Company Lists section and you will find 'Payment Methods':

Payment Methods section highlighted, listing the existing payment methods with their EFTPOS toggles and Edit buttons

7. To add Capricorn as a payment method, press the green “+” button and type Capricorn in the Payment Method field box.

Payment Methods with a new row added and Capricorn typed into the payment method field, the add button highlighted

If you are integrated with Xero and are on the Gold package, you will be able to select the bank account that Capricorn payments will sync to. In the Account field, press the arrow to select the correct account, then save the changes.

Payment Methods with the Capricorn row's account dropdown and the Save button highlighted

Download Customers That Have Paid via Capricorn to Add To Caplink

8. Go to the Dashboard, select the star icon, and download the CSV file. (This file can then be uploaded to Caplink.)

Workshop Software screen showing (this file can then be uploaded to caplink.)

9. Select the date range by entering a Begin Date and End Date, then download the file to view the customers’ invoices that have been processed within that period.

Create Capricorn CSV dialog with begin and end date fields, a calendar open and the Download button highlighted

10. Once you have downloaded the CSV file, you can upload this file to Caplink.

Good to Know

  • You can find this option under Settings > Company Settings in the left-hand menu.
  • Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
  • You can search for a customer by name, phone number, or email address using the search bar.

Frequently Asked Questions

Will this change affect existing invoices for this customer?

Changes to customer details (such as name, address, or contact information) apply to future invoices. Existing completed invoices retain the details that were on the invoice at the time it was created.

What is the difference between a cash customer and an account customer?

A cash customer pays at the time of service, so there is no outstanding balance. An account customer can be invoiced and given payment terms, allowing them to pay later. You can track account customer balances through the customer balances report.

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