The key to finding out why your invoices are not syncing to MYOB is to check the Event Log in Workshop Software.
How to check the Event Log
- Click on Reports on the left hand menu bar in Workshop Software
- Select Business Reports
- Select Log reports
- Select Event Report
This will show you a log of all the errors for your invoices. This would be the FIRST step that we suggest that you do. Below is a sample of what the error messages will look like
The key parts you need to be looking for are the following:
1) The invoice number is located in the top right hand corner
This defines which invoice the error is referring to.
2) The error message
This error message will let you know what the issue is
3) The reason for the error
The highlighted areas in the screenshot above are where you will find this specific information. For guides on the specific errors, please go to the Articles below:
If there is no article for the error, please contact the Support Team on [email protected]