If you see an error when you try to save, process, void or delete an invoice, it is almost always caused by one of a few known settings. This article explains what the error means and how to fix it.
If you are experiencing error as below, when trying to SAVE/PROCESS/VOID/DELETE invoice
Unknown Error, Please Contact Support (Support@Workshopsoftware.Com) For Further Details.
Please make sure the products added to the invoice are all ACTIVE products. An INACTIVE product causes this error.
To check the product status go to Products > Switch the toggle from ACTIVE to INACTIVE > insert the products code in the search tab>Locate the inactive product
switch the toggle from active to..." width="2560" height="851">
If experiencing error while SAVING or PROCESSING invoice follow below procedure;
Once you have located the INACTIVE Product> Go to Invoice > Change the product to a active one by clicking on the product>SAVE/PROCESS 
go to invoice > change the produc..." width="2265" height="601">
When attempting to DELETE/VOID processed invoice. Locate the product following above mentioned procedure.
Once located > Click Activate > go to processed invoice>DELETE/VOID Good to Know
- Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
- Double-check the details on your invoice before finalising to ensure accuracy for your customer and your records.
Frequently Asked Questions
Can I email the invoice directly instead?
Yes. Workshop Software has a built-in email and SMS function that sends the invoice directly to your customer without needing to save a PDF first. Look for the email or SMS option on the invoice screen.
Related Articles
- Parts doesn’t return to invoice in Repco - Error on screen
- How to copy an invoice
- How to credit an invoice
