If you are experiencing error as below, when trying to SAVE/PROCESS/VOID/DELETE invoice

Unknown Error, Please Contact Support ([email protected]) For Further Details.

Please make sure the products added to the invoice are all ACTIVE products. An INACTIVE product causes this error.

To check the product status go to Products > Switch the toggle from ACTIVE to INACTIVE > insert the products code in the search tab>Locate the inactive product


If experiencing error while SAVING or PROCESSING invoice follow below procedure;

Once you have located the INACTIVE Product> Go to Invoice > Change the product to a active one by clicking on the product>SAVE/PROCESS

When attempting to DELETE/VOID processed invoice. Locate the product following above mentioned procedure. 

Once located > Click Activate > go to processed invoice>DELETE/VOID