If you are getting the above message , you didn’t put the right details into your login when authenticating with MYOB in Workshop Software.
When authenticating, you will get 2 screens:
1) The below screen is where you enter your MYOB login details. This needs to have access to the company file.
2) The below screen is where you enter your user details. This is where the issue is. The login used here MUST HAVE ADMINISTRATOR RIGHTS. If it does not have this, then it will come up with the above error when you try to sync.
How to resolve:
1) Change the rights in MYOB for the login you used; or
2) Re-authorise with MYOB in Workshop Software using a username and password that has Administrator access.