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When a job has to be redone under warranty or goodwill, the Rework function lets you record the labour and parts against the original job without charging the customer again. This article explains how to use it.
The Rework Function allows you to create a new job for a customer and link it to an existing job/invoice. This can be extremely useful when a customer returns to the shop unhappy about a previous job. Please Note: The Rework Function will not adjust any pricing on the new invoice. 1. Open a job for a customer and click the action menu (star) on the right-hand side
2. Click Rework
3.Select the invoice that this job will be associated with
4. Enter the Reason for rework and complaint (if applicable)
5. Click Save
Good to Know
- Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
