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If Workshop Software is behaving oddly in Google Chrome (pages not loading properly, buttons not responding, or changes not appearing), your browser may be holding on to outdated files or cookies. Clearing them takes about a minute and does not affect any data in Workshop Software.
Please note: These steps clear cookies and cached files for all websites, so you may need to log back in to other sites afterwards. Your browsing history and saved passwords are not removed if you follow the steps exactly.
Clear the cache and cookies in Google Chrome
- Press Ctrl + Shift + Delete on your keyboard (Cmd + Shift + Delete on a Mac). The Clear browsing data window opens. If the shortcut does not work, click the three dots in the top right of Chrome, choose Settings, then Privacy and security, then Clear browsing data.
- Select the Advanced tab.
- Change the Time range to All time.
- Tick Cookies and other site data and Cached images and files. Leave Browsing history and any password options unticked.
- Click Clear data.
- Close and reopen Chrome, then log back in to Workshop Software.
Your selections should look like this before you click Clear data:
Using Microsoft Edge or Safari?
Microsoft Edge: Press Ctrl + Shift + Delete, set the time range to All time, tick Cookies and other site data and Cached images and files, then click Clear now.
Safari (Mac): Open Safari then Settings, go to the Privacy tab, click Manage Website Data, search for workshopsoftware and click Remove. Then restart Safari.
Frequently Asked Questions
Will clearing the cache delete anything in Workshop Software?
No. Your invoices, customers, bookings and settings are stored securely on our servers, not in your browser. Clearing the cache only removes temporary files your browser saved.
How often should I do this?
Only when something is not working as expected, or when our support team asks you to. It is a good first step after a major Workshop Software update if a screen looks wrong.
What if the problem is still there afterwards?
Try opening Workshop Software in an Incognito window (Ctrl + Shift + N). If it works there, a browser extension is likely interfering. If it still does not work, contact the Workshop Software support team.
