You can access it via your Workshop Software account.
1. Once logged in press the question mark on the top right of the software:
2. Click on the second button ‘Remote Support’.
3. This should trigger a download of TeamViewer to appear at the bottom of your screen:
4. Once this download has finished double click on it to open it up.
5. A window should appear with your ID and Password:
6. Please read these out to the support team member dealing with your query.