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Returned parts or an overpayment can leave a supplier owing you money. This article shows you how to record a supplier refund so your supplier account and bank reconciliation match.
Situation: You have ordered some parts, but they are incorrect or you no longer require them. The parts are going to be returned to the supplier and your supplier is going to refund you the cost of these parts.
We suggest to do either of the following:
OPTION 1
Record the refund in your accounting software directly, however this will not adjust your stock level in Workshop Software AND there is no record in Workshop Software of the refund.
OPTION 2
2. a) Create a Credit for a supplier Invoice this will adjust your stock level and you will see a Credit invoice in Workshop Software
b) Void the original payment against original supplier invoice
c) Process new payment (less the amount to be refunded) to original supplier invoice
d) Apply the credit invoice towards the original supplier invoice
e) Apply the refund towards to credit in your account software
Frequently Asked Questions
Will this affect existing supplier invoices or purchase orders?
Changes to supplier details apply going forward. Existing supplier invoices and purchase orders retain the information that was recorded at the time they were created.
