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Workshop Software Updates

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Workshop Software Phone App 2020

Brand new phone app with a whole host of new features.

Important Information for all Users of Workshop Software

Your questions answered about the Phone App Release:

Official release details:

To install the app, you must read all items on this page and watch the video below.

iPhone (iOS) install link: https://apps.apple.com/us/app/workshop-software/id1502176992?ls=1

Android (Google Play) install link: https://play.google.com/store/apps/details?id=com.workshopmobile

  • The App is a brand new app and therefore IS NOT an update to your existing app. You will need to go into the app store and install the NEW app.
  • If you have any questions, please EMAIL support@workshopsoftware.com. To ensure great service to all our clients, it would be great if you could refrain from calling unless critical. While we have done everything we can to make this update as seamless as possible, it is a VERY big update that may see an increase in the usual support. If you can help by using the email ticketing system would be very much appreciated.
  • To avoid confusion, once you have installed the NEW app, ensure you Delete the “old” app from your device.
  • The phone App is available for both iPhone and Android.
  • At this stage will are supporting most (basically all) Android devices, however, future releases may require a device upgrade if you are using a low quality/ poor performance / very old device. These devices are usually poor quality and may require greater processing power for future enhancements that we plan to release.
  • We will support the “old” app for a short period. It will be removed from the App Stores and after a short period will no longer able to be used and you will receive an error if you continue to use the “old” App. Please ensure you install the NEW app.
  • To make life much easier for you we have implemented a system of perpetual login for the app. If you DO NOT logout of the App, you will be automatically logged in the next time you open the app, even if that is days, weeks or months later. For this reason, and to increase security, we do not store the username and password once you logout, you will need to enter the login details again.
  • You can use your existing logins that have been used previously with the “old” app.
  • To access the phone App, all users need to be “Mobile Users” and need to have a separate login to the normal Web Application username. The user name does not need to be an email address, however, needs to be in the form of an email address. For example, we recommend a username like this: john-mech@abcworkshop.com, amy-mech@abcworkshop.com. Please refer to this guide for more information: https://help.workshopsoftware.com/article/62-how-to-add-a-mobile-user-for-the-phone-app
  • Adding a new user can now be done for all types users, you do not need to be a mechanic. If you choose “Show Mechanic Features” to “Yes” then you need to select a mechanic and that user will have clock on/off functionality in the app. If you select “No” then you simply enter First/Last name and will be able to get all functions of the app other than clock on/off.

This provides extra functionality where different types of users can login to take advantage of the various functions in the phone App.

  • The App is Free to all users of Workshop Software. All Subscription Levels will get the Clock on/off functionality and the photo functionality. Gold & Platinum users will have the additional functionality of carrying out an inspection, editing the job card, entering notes etc. If you would like to upgrade to gold, you can do so from the “Profile” option in the top right corner of Workshop Software or from the Dashboard. The “Profile” will tell you your current subscription level, as you can see in the image (note that clicking upgrade will ask for confirmation):

  • Please watch this video to see the App in action.

 

Workshop Software Phone App

 

If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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Workshop Software Phone App 2020

Brand new phone app with a whole host of new features.

We’ve been asked many times about some of the functionality of the phone app and we’ve listened to your feedback.

The team has been working very hard for many months on delivering a cutting edge phone app that will make a massive difference to the way you manage your workshop.

Now with multiple login types you can carry out numerous functions within the app quickly and easily is a very simple to use user interface.

Watch this video for an overview of the features in the brand new phone app available in March 2020 for both iPhone and Android.

Workshop Software Phone App 2020

Some of the features of the phone app include the ability to quickly and easily clock onto a job with the added feature of selecting the labour line if there are more than 1 labour line on the job card. Clients on Gold level subscription can edit the job card including the Customer and Vehicle details and the invoice and job card notes. When you add the functionality of the phones in-built voice recorder, you can have any technician “enter” a whole lot of notes by simply talking into the phone. Plus being able to view and edit the clocking history and you’ve got great control over your jobs and times.

Plus, you can now carry out an inspection on the phone app. This allows you to very quickly and simply inspect a vehicle, provide great service and professionalism to your Workshop, plus give you the ability to win more work by properly informing your customer of additional repairs that might be required. For more details on the Auto Inspect feature, check out this page: https://workshopsoftware.com/auto-inspect.

The phone app continues to be free to all users of Workshop Software. Some features require Gold level subscription and above.  If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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VV Garage and the Customer Experience

A transformational change to the way your workshop interacts with your customers. Best practice customer experience.

vvGarage by Service Programs is designed specifically for workshops and owners who are wanting better communication, customers coming back and maximum profitability. It focuses on the customer experience so that not only does the customer get a great service on their car but they get great service at the front of your workshop as well.

Workshop Software has integrated with an awesome program called vvGarage. vvGarage is a tool that allows customers to book their own service through the app – anytime they want and from the comfort of their own! Once the car has come into the workshop, the customer is able to follow the progress of the repair or the service on the vehicle.

In an age of phone technology where many industries now having the ability to book online, via an app or on their website the introduction of vvGarage for the automotive industry is a game changer.

Create a customer experience like no other. Your customer has full control over making a booking, tracking the process of their job and interacting with your workshop.

VV Garage book appointment

Must watch video to see how you can transform your customer experience.

Transform your customer experience with VV Garage and Workshop Software. As you can see from the video this is a major enhancement for any workshop that deals with customers. For more information, check out the integration page: https://workshopsoftware.com/transform-your-customer-experience/

The VV Garage Integration is provided to all Workshop Software users on a Gold Level subscription of Workshop Software and is included as a part of Workshop Software Gold and above. If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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Product Categories

Get Better stock management and reporting with Product Categories

Decision making in any business is helped greatly by valuable and useful data.

Know what’s going on in your business helps you to make business decisions, can form future direction, help manage your team and much more.

Knowing what type of products and services you are selling can be a big part of that valuable data and can help you when you need to make those important decisions.

Imagine this. You are thinking about getting a new piece of brake equipment. Would knowing how much sales are attributed to brake jobs be valuable in making the decision to potentially spend thousands of dollars on a machine. It may play a part in formulating strategies to get more brake related work, and maybe you can you can do some testing by making some small changes in your business first to see if they make an impact in a certain area of your business. You’ll be able to run the reports for one period, and then for a subsequent period and analyse the results.

That’s where Product Categories and groups come in.

 

Product Categories

The simple set-up of the Categories, then allocating the appropriate groups to those categories will allow you to run the required reports to get the information you need. Simply run the Item Sales Report and output by Product Category to get totals for each category. You can even export the report to Excel and do some data manipulation in there.

Check out this short video on how Product Categories might be able to help your business.

The Product Categories is provided to all Workshop Software users on a Gold Level subscription of Workshop Software and is included as a part of Workshop Software Gold and above. If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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Mechanic Clock on / Clock Off

Easy Mechanic Clocking

A major part of a mechanical workshop is the management of time and having mechanic clock on and clock off jobs. It’s one of (if not the!) most important aspects of the business. If there wasn’t charged time, then you wouldn’t be called a Mechanical Workshop.

That’s why accounting for time spent on jobs (or NOT on Jobs) is crucial. How can you effectively manage your shop without knowing what’s going on?

We’ve created a very simple, yet very effective Mechanic Clock On that will have your technicians clocking on and off jobs in a couple of seconds.

Plus, you can optionally use a BarCode reader to scan the barcode on the Job Card and the Barcode for the mechanic to save even more time (it’s super simple to enter the details via the keyboard too).

Mechanic Clocking Barcode Report

The clock on / clock off function in Workshop Software is super easy to use. You can have one or more stations in your Workshop with the Mechanic Clocking program already open so that a mechanic can simply walk up to the screen and clock onto a job in a few seconds. Plus you can select the specific job line if there are more than one line on the job card, this makes for accurate reporting.

Check out this short video to see just how quick and easy it is to clock on and clock off jobs.

The Mechanic Clock on / Clock Off function  is provided to all Workshop Software users on a Gold Level subscription of Workshop Software and is included as a part of Workshop Software Gold and above. If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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Communication Centre

Stay in touch with your customers

The communication centre in Workshop Software is a great way for you to stay in touch with your customers and ensure they keep coming back to your Workshop.

In today’s competitive world, you need to be at the forefront of customer service and proving the best possible communication with your clients. You want to provide timely, informative, valuable information to your clients, and the communication centre is a great way to make that happen.

Communication Centre

Communicate with your customers quickly and easily. You can select a number of different selection types for different reasons for communicating with your clients. For example, you can communicate with customers based upon their “Last In Date”. This means you can send a message to everyone who has had work done for the last week and send them a thank you, a voucher, or maybe a survey to see how well you have done.

The ideas are limitless and a modern workshop will come up with numerous ways to add value to their clients via communications such as this. It’s also great for major events such as moving shop, a grand opening, a Christmas message and many other milestone reasons why you might need to communicate with your customers.

This feature alone can pay for your Workshop Software Subscription many times over. Imagine how much more business you can get back into your Workshop via great communication with your customers.

Check out this short video to see just how simple and effective the Communication Centre can be in your Workshop.

The Communication Centre  is provided to all Workshop Software users on a Gold Level subscription of Workshop Software and is included as a part of Workshop Software Gold and above. If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started