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Increasing customer trust, loyalty and store $GP are common goals through the industry. You can start to improve them with Vehicle Visuals and the vvGarage App. I wanted to let you know about these partnerships because they have been proven to work for our subscribers.

Vehicle Visuals

Demonstrated to let you talk less and sell more! You’ll have access to hundreds of high-quality short animated videos to explain service and repair recommendations to customers in a way they will easily understand. Email or SMS these videos to persuade your customers that the work needs doing, build instant trust to gain more approvals for mechanical jobs, resulting in safer vehicles. Change the conversation from price to preventative maintenance as a necessity in order to avoid dangerous situations down the line.

Use the code ws2020save to receive 25% off Vehicle Visuals, exclusively for Workshop Software subscribers this year!

Click here for information and to sign up to Vehicle Visuals.

vvGarage App

Communicate clearly and efficiently to keep customer relationships strong with an app that uses your store’s brand for Apple and Android users to supply reminders, specials, take bookings and grow through brand awareness + word of mouth. vvGarage delivers personal branding (your store’s name and logo on the app) which is now a must have!

Click here for information and to sign up to the vvGarage App.

Compete on factors other than price. Keep customers loyal, spending more and maintaining safe vehicles.

We appreciate your custom and will continue to offer solutions to help build the business of your dreams.

Regards,

James Mitchell

CEO Workshop Software

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Workshop Software Phone App 2020

Brand new phone app with a whole host of new features.

Important Information for all Users of Workshop Software

Your questions answered about the Phone App Release:

Official release details:

To install the app, you must read all items on this page and watch the video below.

iPhone (iOS) install link: https://apps.apple.com/us/app/workshop-software/id1502176992?ls=1

Android (Google Play) install link: https://play.google.com/store/apps/details?id=com.workshopmobile

  • The App is a brand new app and therefore IS NOT an update to your existing app. You will need to go into the app store and install the NEW app.
  • If you have any questions, please EMAIL support@workshopsoftware.com. To ensure great service to all our clients, it would be great if you could refrain from calling unless critical. While we have done everything we can to make this update as seamless as possible, it is a VERY big update that may see an increase in the usual support. If you can help by using the email ticketing system would be very much appreciated.
  • To avoid confusion, once you have installed the NEW app, ensure you Delete the “old” app from your device.
  • The phone App is available for both iPhone and Android.
  • At this stage will are supporting most (basically all) Android devices, however, future releases may require a device upgrade if you are using a low quality/ poor performance / very old device. These devices are usually poor quality and may require greater processing power for future enhancements that we plan to release.
  • We will support the “old” app for a short period. It will be removed from the App Stores and after a short period will no longer able to be used and you will receive an error if you continue to use the “old” App. Please ensure you install the NEW app.
  • To make life much easier for you we have implemented a system of perpetual login for the app. If you DO NOT logout of the App, you will be automatically logged in the next time you open the app, even if that is days, weeks or months later. For this reason, and to increase security, we do not store the username and password once you logout, you will need to enter the login details again.
  • You can use your existing logins that have been used previously with the “old” app.
  • To access the phone App, all users need to be “Mobile Users” and need to have a separate login to the normal Web Application username. The user name does not need to be an email address, however, needs to be in the form of an email address. For example, we recommend a username like this: john-mech@abcworkshop.com, amy-mech@abcworkshop.com. Please refer to this guide for more information: https://help.workshopsoftware.com/article/62-how-to-add-a-mobile-user-for-the-phone-app
  • Adding a new user can now be done for all types users, you do not need to be a mechanic. If you choose “Show Mechanic Features” to “Yes” then you need to select a mechanic and that user will have clock on/off functionality in the app. If you select “No” then you simply enter First/Last name and will be able to get all functions of the app other than clock on/off.

This provides extra functionality where different types of users can login to take advantage of the various functions in the phone App.

  • The App is Free to all users of Workshop Software. All Subscription Levels will get the Clock on/off functionality and the photo functionality. Gold & Platinum users will have the additional functionality of carrying out an inspection, editing the job card, entering notes etc. If you would like to upgrade to gold, you can do so from the “Profile” option in the top right corner of Workshop Software or from the Dashboard. The “Profile” will tell you your current subscription level, as you can see in the image (note that clicking upgrade will ask for confirmation):

  • Please watch this video to see the App in action.

 

Workshop Software Phone App

 

If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started

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Workshop Software Phone App 2020

Brand new phone app with a whole host of new features.

We’ve been asked many times about some of the functionality of the phone app and we’ve listened to your feedback.

The team has been working very hard for many months on delivering a cutting edge phone app that will make a massive difference to the way you manage your workshop.

Now with multiple login types you can carry out numerous functions within the app quickly and easily is a very simple to use user interface.

Watch this video for an overview of the features in the brand new phone app available in March 2020 for both iPhone and Android.

Workshop Software Phone App 2020

Some of the features of the phone app include the ability to quickly and easily clock onto a job with the added feature of selecting the labour line if there are more than 1 labour line on the job card. Clients on Gold level subscription can edit the job card including the Customer and Vehicle details and the invoice and job card notes. When you add the functionality of the phones in-built voice recorder, you can have any technician “enter” a whole lot of notes by simply talking into the phone. Plus being able to view and edit the clocking history and you’ve got great control over your jobs and times.

Plus, you can now carry out an inspection on the phone app. This allows you to very quickly and simply inspect a vehicle, provide great service and professionalism to your Workshop, plus give you the ability to win more work by properly informing your customer of additional repairs that might be required. For more details on the Auto Inspect feature, check out this page: https://workshopsoftware.com/auto-inspect.

The phone app continues to be free to all users of Workshop Software. Some features require Gold level subscription and above.  If you’d like more information about workshop software, or generally on how you can get more from the management of your auto shop, please contact us or take out a free trial: workshopsoftware.com/get-started