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Sub-processors
The service providers that process personal information about our customers’ customers on our behalf
Last updated: 8 November 2026
When you use Workshop Software, you enter information about your own customers, staff and other people, such as names, contact details, vehicle details and job records. Our Data Processing Addendum calls this End Customer Data. The companies below process End Customer Data on our behalf to provide the Service. This page is the current list referred to in Annex 4 of the Data Processing Addendum.
Sub-processors
| Sub-processor | What it does | Country of processing |
|---|---|---|
| Amazon Web Services | Cloud hosting, storage, backup and infrastructure for the Service | Australia, European Union or United States, by customer region (Annex 1) |
| Amazon Web Services (Simple Email Service) | Delivery of emails the Customer sends to End Customers from the Service | Australia for Australian and New Zealand customers; United States for all other customers, including the United Kingdom, Ireland and Europe |
| Anthropic | AI Provider for AI Features, and AI-assisted support and diagnostic tools used by our staff. For AI Features, receives the Input and returns an Output, as described in the AI Features Addendum. In both uses, contractually prohibited from training on the data and required to delete it within 30 days, subject to the exceptions in clause 3.3 of that Addendum | United States |
| Datadog | Application monitoring, logging and diagnostics. Logs may contain End Customer Data | Australia (Sydney region). Datadog, Inc. is a United States company |
| Thoughtworks | Cloud operations and engineering support. Personnel may access production systems containing End Customer Data | Australia |
| Stripe | Card payment processing and fraud screening for payments taken through the Service | United States and other countries where Stripe operates, including India |
| Nuvei (formerly Till Payments) | Card payment processing for payments taken through the Service | Australia and United States |
| Celero (formerly TransNational Payments) | Card payment processing for payments taken through the Service | United States |
| Westpac | Card payment processing for payments taken through the Service, for Customers who use the Westpac integration | Australia |
| SMSGlobal | Delivery of SMS messages the Customer sends to End Customers | Australia, for all customers |
Tools that hold your correspondence with us
Our customer relationship management, billing and support tools hold information about our customers and our correspondence with them. They are not used to store End Customer records. If correspondence you send us includes End Customer Data, the provider of the relevant tool processes that data only to store and display the correspondence and to let us manage it, and to that extent only is a sub-processor. You can avoid this by not including End Customer Data in correspondence with us.
| Provider | What it does | Country of processing |
|---|---|---|
| HubSpot | Customer relationship management, support tickets and live chat, which hold our correspondence with Customers | United States |
Services you connect
Third Party Services that you choose to connect to Workshop Software, such as your accounting package, are not our sub-processors. They receive data on your instruction and under their own terms.
Changes to this list
We give customers at least 30 days’ notice by email or in the Service before a new sub-processor begins processing End Customer Data, as clause 5 of the Data Processing Addendum describes. If you have a reasonable objection relating to data protection, tell us within 14 days of our notice by emailing support@workshopsoftware.com.