Video Communication with your Customer
In today’s competitive market every minute counts, plus your customers expect the highest level of service. Your Workshop’s efficiency is important in providing the best service and having the best outcome for your business. Video communication with your customer is a great way to enhance your customers experience.
Want to improve customer service?
Empower your team?
Engage with your customers and have them loving your service
Then read on…
As technology changes, you need to ensure that you’re keeping up with the latest tools to ensure that you’re not left behind.
The latest release from Workshop Software’s phone app does exactly that.
Put the power into your own hands, literally!
The Workshop Software phone app, available on iPhone and Android now includes a number of efficiency enhancing features that your team will love and you’ll be even more connected with your customers.
Videos your customers will love
If a picture tells a thousand words, imaging what a video does.
Now with video support that empowers you to take a video of the service or repair that you are performing, and directly showing the customer what is happening with their vehicle. Not only does this help customers to better understand what is happening with their vehicle, it also greatly increases confidence and credibility. Imagine how powerful it is for a customer to see their own vehicle, and virtually communication directly with you about what’s going on with their vehicle.
Simply take a video through the Workshop Software phone app and it will be directly uploaded to your Job Card/Repair Order. Once uploaded, you or your service advisor can view the video on their screen, send the video to the client via text message or email. The customer can view the video directly from their phone or computer. The video can also be included when you send the customer a quote or the finished invoice.
It truly is an empowering way to communicate with your customer.
Imagine the time saving you’ll have in explaining additional repairs and other information to your customer. Instead of having a 10-15 minute conversation, take a quick video. Your customer can see for themselves with video communication.
To download the Workshop Software iPhone App https://apps.apple.com/au/app/workshop-software/id1502176992
To download the Workshop Software Android app https://play.google.com/store/apps/details?id=com.workshopmobile