Workshop Software

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Two-Way SMS

Real conversations with real customers

With Two-Way SMS for Workshop Software, you’ll send texts that invite replies, delivered from a dedicated phone number, making customer communication effortless and personal—without juggling phones or separate apps.
Two-way SMS icon showing two overlapping speech bubbles

How it works

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Dedicated Phone Number

We assign you a real phone number—not a generic software sender—so replies come directly back to you

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Send and Receive Right in Workshop

Text customers and receive their replies in the same place you manage jobs and communication.

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Context Preserved

Replies automatically attach to the original message thread for a seamless conversation history.

Why Two-Way SMS Matters

Forget one-way blast messages that customers can’t respond to. Two-Way SMS opens a true dialogue with your clients and team, helping you:
Making customer communication effortless
Workshop Software two-way SMS interface showing customer message conversation thread
Two-way SMS conversation approving brake work, over a photo of a technician working on a vehicle

Built for Busy Workshops

Streamline customer communication with smarter SMS—track every reply, maintain full context, and keep conversations organised, visible, and actionable inside your workshop.

Ready to streamline your workshop?

Join thousands of global workshops and create the efficient, optimised and hands-off workshop you always imagined.

Female mechanic using Workshop Software on a tablet in an automotive repair workshop