Skip to content With Two-Way SMS for Workshop Software, you’ll send texts that invite replies, delivered from a dedicated phone number, making customer communication effortless and personal—without juggling phones or separate apps.
Want to understand the impact on customer satisfaction? Read the free Workshop University guide: Why SMS Updates Increase Customer Satisfaction.
We assign you a real phone number—not a generic software sender—so replies come directly back to you
Text customers and receive their replies in the same place you manage jobs and communication.
Replies automatically attach to the original message thread for a seamless conversation history.
Two-Way SMS works alongside Workshop Software’s existing communication tools so you can:
Clients recognise where texts come from.
Responses appear inside Workshop, tied to the message.
Replies keep context, so you know exactly what was asked.
Export reply data to analyse or action outside Workshop.
