fbpx
loading

Uncategorized

by

Greetings to Workshop Software Subscribers in the United Kingdom.

From Monday 18th January, we’re releasing an updated, scheduled server improvement to ensure the future performance and reliability of Workshop Software in your store. This is an important update that will be the foundation of some exciting future enhancements and improvements to the software.

Some downtime to execute the update is expected as we improve our offering. In addition, please ensure that you update your mobile applications to the latest version of Workshop Software as the older versions will no longer work.

For support questions, please log a ticket via email at support@workshopsoftware.com

We look forward to continually supplying the best possible software to build the business of your dreams!

James Mitchell

Workshop Software CEO

by

Greetings to all Workshop Software Subscribers and New Customers

I’m really excited about this charitable initiative! We’re supporting men’s health with Movember this month towards awareness, prostate cancer and depression causes.

The ladies in the office are raising funds through exercise.

Jackson has shaved his impressive beard off along with the other guys in the office and I’m even trying to grow a dodgy mo.

See the quick video below to learn about our additional donations for new subscribers and added partner services such as vvGarage App, Vehicle Visuals, Presto from Westpac for existing customers.

Please consider donating here towards the Movember cause: https://au.movember.com/team/2380936

All the best from the team and I for the strongest possible Movember in your store!

by

Harry has been employed at Workshop Software for over 4 years and is often the first person new customers speak to in detail while he matches the needs of the store owner to the many benefits of the product through online demonstrations.

 

Helping store owners to explore ways to retain their customers, increase $GP for servicing, automatically order parts and link to their accounting software are pillars of Harry’s daily routine. Knowing that there are no two businesses that have identical processes or requirements helps him tailor the product for each user to achieve their goals.

What do you see as the key benefits of Workshop Software?

There are so many amazing little time savers our software can deliver, it’s crazy how many businesses still hand write up invoices and jobs cards. For me, the ability to have online and fast access to vehicle history, current jobs in progress, bookings, electronic job cards and integrated parts ordering systems (like Repco & Burson in Australia) really help a business to be efficient and productive.

Our software aims to make business owners less time poor and more productive, no more are the days where you have to search through old filing cabinets to find a customer record and work out what you did last time they came in.

 

Which features do subscribers mention as the biggest help to their business?

Everyone invests into Workshop Software for different reasons. For me the key areas are the phone app which allows the workshops to go paperless, reminders within the communications centre which helps to retain your customers coming in the door, the parts integration for seamless transfer from your preferred parts suppliers straight into Workshop Software and booking diary to manage your jobs coming in and going out.

 

How do you recommend the product and help automotive store owners?

I help customers to drill into and identify areas of their business which sucks up too much time or can be automated. We also look into new ideas they may not currently have available with their current software provider. We pride ourselves in being the best Automotive Software in the world and are constantly involving and enhancing technology to keep subscribers ahead of their competitors.

 

What do you like to do in your spare time? 

One of my biggest hobbies is football (after my missus of course)! If I am not watching Manchester United play I am watching highlights, old games, talking about football with my mates over a few beers or training for my local club. I also get a kick out of scuba diving and learning about marine life or hanging out at the beach with friends.

 

Which elements of living on Sydney’s Northern Beaches do you enjoy?

Lots of awesome beaches and places to go scuba diving, great breweries and cafes and it always feels like there’s something new to do.

 

What’s a quality film, book, show, doco, game you have watched or played recently?

Film – Depends on my mood but anything by Christopher Nolan is always a good watch. I am quite a geek at heart so always enjoy a good Lord of the Rings, Star Wars or a Harry Potter marathon.

Book – Sir Alex Ferguson’s Biography – I maybe biased as he was the manager of my favourite football team but he is probably renowned as one of the best sporting managers ever.

Show – Anything by David Attenborough, I really love learning about nature particularly marine life, the knowledge that man has is insane, imagine the yarns you could have over a couple of cold ones!

Doco – Although I am a terrible basketball player and don’t know much about the sport, The Last Dance on Netflix was a great watch and very inspiring seeing how hard Michael Jordan pushed himself to be the best.

 

What’s your dream holiday, post COVID?

Would love to get myself over to the UK and meet more of my girlfriend’s family along with a road trip around Scotland.

by

Sussanah is a new member of the Workshop Software team, having started in August this year to provide additional phone support and help guides for our subscribers. Get to know her better in this brief article.

 

What do you see as the key benefits of Workshop Software?

This can vary for each client, but for most, it would be the fact that it is one platform that a workshop can use to manage the day-to-day running of the business. Due to the integrations that the software has and frequent updates and development that we do, we are ALWAYS looking for ways to help our clients thrive in an ever changing industry, as well as the world in general considering what 2020 has thrown at everyone.

 

Which features do subscribers mention as the biggest help to their business?

Our automated reminder messages in the Communications Centre (SMS or emails) is one feature that is mentioned often. In a world where the end users (the workshop’s customers) expect intuitive service, this feature allows the workshops to set and forget a system that will constantly bring their customers back to them by helping the workshop be top of mind for their clients.

 

How do you recommend the product and help automotive store owners?

Firstly we want to understand what the store owner needs from the software to help them grow their business and stand out amongst the rest. For example, if they want to be able to send out mass communication to their database to notify them of a special offer (in turn driving sales through the door) then I would highlight all the features such as our Communication Centre as well as utilising our online booking diary (which they can integrate with their social media pages allowing customers to book in a service), automated reminder messages, and even our follow up reports.

 

What do you like to do in your spare time?

I love spending time with my dog and doing training exercises with her (I’m hoping to train her to be a therapy dog). For my creative side I enjoy a bit of crochet and also playing the saxophone.

 

Which elements of living on Sydney’s Northern Beaches do you enjoy?

The atmosphere, the space and friendliness of everyone that lives here!

 

Currently reading: The Two Lost Mountains by Matthew Reilly.

Currently watching: I’m finally getting around to watching Stranger Things.

Favourite film:  the Jason Bourne movies.

 

Chat to Sussanah next while you’re on the phone to the Workshop Software office.

 

by

Do you have a well earned day off coming up? It could be Labour day on October 5th in many Australian states, later for our Kiwi cousins on the 26th or the lucky Victorians who are moving slowly out of COVID lockdown for AFL Grand Final holiday 23rd October and Melbourne Cup on 3rd November (how is that a thing?!).

Many Americans would close for Veterans Day on November 11th and certainly Thanksgiving on the 26th of November. South Africans might already be planning to honour the past on the Day of Reconciliation – 16th December.

Even if you’re just lining up Christmas, Boxing Day and New Year’s day for rest, this guide will help you to block out your team members availability. Plan staff schedules, jobs, stock either side of the holiday closure. Click here for details.

Don’t forget to update the trading hours for your store on your website, along with Google Places/Maps through Google My Business so that your customers know when you’re open.

Happy holidays from the Workshop Software Team!

by

Kate’s Fun Facts

We are excited to announce a new initiative by one of our great team members, Kate.

Kate is part of our Customer Success Team and helps Workshop Software clients to get exceptional value out of their experience with Workshop Software.

Kate has created a new, regular program which will feature on our FaceBook page called “Kate’s Fun Facts” (make sure you like the FaceBook page here: https://www.facebook.com/workshopsoftware/). This program will regularly bring you cool tips that you might not have released that Workshop Software can do. Many of these tips and tricks will be based around feedback we get from our users and the types of questions they ask.

So, for example, we recently  had a few clients asking about sending text messages to clients when their vehicles are ready. Kate has put on her Fun Facts program a short note on how to do this.

Be sure to “Like” the Workshop Software FaceBook page, and also be sure to “Like” Kate’s Fun Facts posts as this will tell FaceBook that you want to see more of these types of messages and will appear more regularly on your FaceBook Feed.

https://www.facebook.com/workshopsoftware/

We are excited to be bringing you more and more new enhancements in Workshop Software, including the awesome service and info our Customer Success Team delivers. This another great initiative to ensure you turn your Workshop into the profitable business it can be.